Terms of Service

These terms apply when you book an air conditioning service or take an Annual Maintenance Contract (AMC) with Ventozia. By booking a service with us — through this website, by phone, or on WhatsApp — you agree to what follows.

About us

Ventozia provides AC maintenance and repair services to homes and small businesses in Valsad, Vapi, Daman, Surat, Navsari and nearby towns in South Gujarat. You can reach us on +91 9099034489 or at ventozia26@gmail.com.

Booking a service

Submitting the booking form is a request, not a confirmed appointment. We will contact you — normally within 24 hours — to confirm the date, time and price. A booking is confirmed only once we have acknowledged it directly with you.

Our normal service hours are Monday to Saturday, 9:00 am to 6:00 pm. Visits outside these hours may be possible by arrangement and may carry an additional charge, which we will tell you about in advance.

Annual Maintenance Contracts

Our AMC plans as published on this website are:

Additional units can be added at ₹1,500 per unit per year at any point during the contract. A contract runs for twelve months from the date it starts. The units covered are the specific units recorded at the start of the contract; if you replace a unit, tell us so we can update the record.

What a maintenance visit includes

• Deep cleaning of indoor and outdoor coils
• Gas pressure check
• Filter cleaning
• Drain line clearing
• Electrical and general inspection
• A performance report, with before and after photographs

What is not included

Unless we have agreed otherwise in writing, a maintenance plan does not cover:

• Spare parts and components — compressors, PCBs, fan motors, capacitors, remotes and similar items are charged separately at cost plus labour, quoted to you before any work begins.
• Gas refilling or top-up — pressure checks are included; refilling refrigerant is a separate, quoted charge.
• Installation, uninstallation, relocation or additional copper piping and wiring.
• Damage from causes outside normal use — including electrical surges, water ingress, pest damage, physical damage, and work previously carried out by someone else.
• Units that were already faulty or non-functional when the contract started, unless recorded and agreed at that time.

Scheduling and access

To carry out a visit we need safe, reasonable access to both the indoor and outdoor units, and a working power and water supply. Please let us know in advance if the outdoor unit is in a location that needs a ladder, scaffolding or building permission.

If our technician arrives at the agreed time and cannot access the property or the units, that visit may be counted as used. If you need to reschedule, please tell us at least a few hours beforehand and we will arrange another slot at no charge.

We will make reasonable efforts to arrive within the agreed window, but we cannot guarantee exact timing. Traffic, weather and earlier jobs running long can cause delays; we will keep you informed.

Prices and payment

Prices shown on this website are in Indian Rupees. We will always confirm the price for your specific situation before work starts, and we will quote any additional parts or work separately for your approval.

We accept cash, UPI and bank transfer. AMC fees are payable at the start of the contract unless we have agreed otherwise. Prices published on the website may change; the price we confirm with you at the time of booking is the price that applies to that booking.

Our work

Our technicians are trained, uniformed and carry identification. We will carry out the work with reasonable skill and care. If something we serviced does not perform as it should, contact us and we will re-inspect it — see our Refund Policy for how we put things right.

Servicing an air conditioner does not make it new. Where a unit is old, or has an underlying fault we have told you about, we cannot guarantee a particular level of cooling or a particular reduction in your electricity bill.

Your responsibilities

• Give us accurate contact details, address and unit information.
• Tell us about known faults, past repairs, or anything unsafe at the property.
• Provide safe access for our technicians.
• Pay the agreed amount for work completed.

Liability

We take responsibility for loss or damage that we directly cause through our own negligence while carrying out work. We are not responsible for pre-existing faults, for the failure of parts we did not supply, or for indirect losses such as lost income or spoiled goods. Nothing in these terms limits any right you have under applicable Indian consumer law.

Cancellation

You may cancel an unconfirmed booking at any time at no cost. For cancellation of a confirmed visit or an active AMC, see our Refund Policy.

Website content

The text, images and design of this website belong to Ventozia. Prices, service descriptions and guide articles are provided for information and may be updated. Our maintenance guides give general advice and are not a substitute for an inspection of your specific unit.

Changes to these terms

We may update these terms from time to time. The version published on this page at the time of your booking is the version that applies to it.

Governing law

These terms are governed by the laws of India, and the courts at Valsad, Gujarat will have jurisdiction over any dispute. We would much rather resolve any problem by talking to you first.