We would rather fix a problem than argue about a refund. This page explains how to cancel a booking, what happens if a service visit falls short, and when money is returned. It applies alongside our Terms of Service.
Our promise: if you are not happy with a maintenance visit, tell us within 7 days and we will come back and redo the work at no charge. If we still cannot put it right, you get your money back for that visit.
Cancelling a booking
How much notice you give determines whether a charge applies:
| When you cancel | What you pay |
|---|---|
| Before we confirm the booking | Nothing |
| More than 4 hours before a confirmed visit | Nothing |
| Less than 4 hours before a confirmed visit | May carry a visit charge |
| After the technician has reached your address | Visit charge applies |
To cancel or reschedule, call or WhatsApp us on +91 9099034489. Rescheduling is free — we would much rather move your slot than lose it.
If we cancel or cannot attend
If we have to cancel a confirmed visit and cannot offer you a suitable alternative slot, you pay nothing, and anything already paid for that visit is refunded in full.
If you are not satisfied with a visit
Contact us within 7 days of the visit and tell us what is wrong. Then:
- We re-inspect the unit, usually within 48 hours.
- If the work we did was incomplete or below standard, we redo it at no charge.
- If we still cannot deliver the service properly, we refund what you paid for that visit.
This covers the work we carried out. It does not cover a separate, pre-existing fault in the unit, or a component failure we had already told you about — in those cases we will quote the repair for your approval instead.
Cancelling an Annual Maintenance Contract
| Situation | Refund |
|---|---|
| Within 14 days of purchase, no visit used | Full refund |
| After 14 days, no visit used | Full refund, less a small administration charge |
| One or more visits already used | Pro-rata refund of the balance |
| You move outside our service area | Pro-rata refund of the balance |
For a pro-rata refund, we charge our standard per-visit rate for the visits already delivered and return the remainder of the contract fee. We will always show you the calculation before processing it.
What is not refundable
- Spare parts that have been fitted — components already installed in your unit cannot be returned, though manufacturer warranty still applies where one is provided.
- Refrigerant gas already charged into a unit.
- Visits completed to standard where the complaint is about an unrelated or previously disclosed fault.
- Missed visits where our technician could not access the property at the agreed time, having arrived as scheduled.
- Any expectation of a specific cooling improvement or electricity saving, which we cannot guarantee on older or faulty units.
How to request a refund
Contact us with your name, service address, the date of the visit, and what went wrong:
- WhatsApp or phone: +91 9099034489
- Email: ventozia26@gmail.com
We acknowledge every request within 2 working days. Approved refunds are paid within 7 to 10 working days by UPI or bank transfer, to the account the original payment came from. Cash payments are refunded by UPI or bank transfer to an account in your name.
Nothing here limits your legal rights
This policy sits alongside your rights under applicable Indian consumer protection law; it does not replace or reduce them.
Something not right? Message us on WhatsApp before anything else. Most issues are resolved with one return visit.